How to contact us

How can I contact our customer service department?

You can contact us by e-mail via the contact page or at contact@monyaka.com. We'll get back to you within 48 working hours, Monday to Friday (excluding weekends and public holidays).

How long does it take to ship our products?

We take 1 to 2 working days to process your order, then 3 to 5 working days to deliver it to you in mainland France. For other destinations, please refer to our Delivery Policy.

Do you ship worldwide?

No, not at the moment. We deliver to mainland France, French overseas departments and territories (Guadeloupe, Martinique, French Guiana, Reunion Island, Mayotte, Saint-Barthélemy, Saint-Martin and Saint-Pierre-et-Miquelon), Belgium, Luxembourg and Switzerland.

Where do you ship from?

Our office is located in Liège, Belgium.

Do you provide product tracking information?

Yes, a tracking number is sent after your order has been confirmed.

You haven't received your order confirmation or tracking number. What do you need to do?

The e-mail is probably in the spam folder. Please check, and if it cannot be found, please contact us via the contact page or contact@monyaka.com.

You still haven't received your order. What do you need to do?

You can track your order and see where it is at any time with your tracking number. Please refer to our Delivery policy. If you need help, please contact us on the contact page or at contact@monyaka.com.

Important: delivery times are given as an indication by our partners (La Poste, Mondial Relay). We cannot be held responsible for any delays. Please also note that once the order has been announced as delivered by the tracking number, it is no longer our responsibility. Please contact the chosen carrier as soon as possible if your package has not been received after several days.

DO YOU HAVE ANY OTHER QUESTIONS?


Please contact us by e-mail via the contact page.